Privacy Policy

1. Who we are

This website is operated under the LIVEN brand, a project of ICG Management & Consulting, Athens, Greece (VAT: 802368455). For privacy matters, you can contact us at contact@livenconsulting.com.

2. Scope

This Privacy Policy explains how we collect and use personal data when you:

• visit livenconsulting.com, and/or
• submit an inquiry through our advisory intake form.

3. Personal data we collect

3.1 Data you provide

Depending on what you submit, we may collect:

• name and contact details (email, phone if provided)
• your property objective (investment, Golden Visa, relocation, lifestyle)
• budget range, preferred timeline and areas
• any details you include in the advisory brief / message

3.2 Data collected automatically

When you use the website, we may collect:

• device and browser information
• IP address (and approximate location derived from IP)
• pages viewed, timestamps, and interaction data
• referral source (e.g., search engine)

4. How we use your data

We use personal data to:

• review and respond to your inquiry
• provide and coordinate advisory services if we agree to proceed
• improve website performance and user experience
• meet legal, tax, and compliance obligations where applicable

We do not sell your personal data.

5. Legal bases (GDPR)

We process personal data on the following bases:

• Steps prior to entering a contract / contract performance (to review your inquiry and provide advisory services)
• Legitimate interests (to operate, secure, and improve our services and website)
• Consent (for non-essential cookies/analytics, where required)
• Legal obligation (where records must be retained under applicable law)

6. Sharing and disclosures

We may share personal data only when necessary:

• with service providers who support our operations (e.g., hosting, analytics)
• with professional partners you explicitly engage or approve (e.g., lawyers, engineers), when relevant to your project
• where required by law, or to protect rights and security

7. International transfers

Some providers may process data outside the EEA (for example, the United States). Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

8. Cookies and analytics

We use cookies and similar technologies for essential site functionality and to understand site usage.

8.1 Google Analytics

We use Google Analytics (GA4) to measure website performance and improve the experience. Analytics cookies are used only where permitted/required by applicable consent settings.

8.2 Managing cookies

You can control cookies via your browser settings and, where available, the site's cookie consent controls. Disabling cookies may affect site functionality.

9. Data retention

We keep personal data only as long as needed:

• Inquiries: typically up to 24 months from last contact, unless we agree to proceed
• Active client matters: for the duration of the engagement and for a reasonable period thereafter for record-keeping
• Legal/tax records: retained as required by applicable law

10. Security

We apply reasonable technical and organizational measures designed to protect personal data. No online service can guarantee absolute security.

11. Your rights

Depending on your circumstances, you may have rights to:

• access, rectification, deletion
• restriction or objection to processing
• data portability
• withdrawal of consent (where processing is based on consent)

To exercise rights, contact contact@livenconsulting.com.

12. Complaints

You may lodge a complaint with your local supervisory authority. In Greece, this is the Hellenic Data Protection Authority (HDPA).

13. Changes to this policy

We may update this policy from time to time. We will update the "Last updated" date and post the revised version on this page.