Privacy Policy

1. Introduction

Liven ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Business information (company name, position)
• Property-related information for consulting services
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing consulting services and responding to inquiries
• Communicating with you about our services
• Improving our website and services
• Complying with legal obligations
• Marketing and promotional activities (with your consent)

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service providers who assist us in operating our business
• Legal requirements or to protect our rights
• Business transfers (in case of merger or acquisition)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information in Section 10.

7. Cookies and Analytics

Cookie Consent

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can accept or decline non-essential cookies through our cookie consent banner.

Analytics Services

We use the following third-party services:

• Google Analytics: Tracks website usage and user behavior. Data is processed in the United States under Standard Contractual Clauses.
• Hotjar: Records anonymized user sessions and creates heatmaps. Data is processed in the EU and United States.

Your Cookie Rights

You have the right to:

• Accept or decline analytics cookies
• Withdraw consent at any time by clearing your browser cookies
• Use our website without analytics cookies (essential cookies only)

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active clients: Duration of relationship plus 2 years
• Inquiries: 2 years from last contact
• Marketing data: Until consent is withdrawn, then 30 days
• Legal/tax records: As required by Greek law (typically 5-10 years)

9. International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the EU Commission
• Adequacy decisions by the EU Commission
• Other legally approved transfer mechanisms

Data may be transferred to the United States for analytics and hosting purposes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your data protection rights have been violated.

11. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and analytics cookies
• Contract Performance: To provide advisory services you've requested
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with tax and legal requirements

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

We encourage you to review this policy periodically.